payment, shipping and returns

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?
I accept all major credit cards and payments made through Stripe or PayPal.

SHIPPING

DELIVERY
Prints are available for free delivery in the UK and Internationally. Your order will be delivered to the shipping address you supply when placing an order in the shop.  

DELIVERY TIMES
In the UK, prints are normally delivered within 1 week of ordering.


SHIPPING METHODS
Smaller prints are shipped via Royal Mail or Parcel Force in a reinforced cardboard envelope or cardboard tube. Medium and large prints are rolled in waxed paper, placed inside a sturdy tube and shipped via Parcel Force.

TRACKING INFORMATION
A tracking number will be sent to you once your print has shipped, which includes a link to check the status of the shipment.

REFUNDS & EXCHANGES

LOST / STOLEN PACKAGE
If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates that the package was delivered but you have not received it, contact me so I can try to track it down.

RETURNS / EXCHANGES
All orders are custom printed and all sales are final, so please consider carefully before ordering. 

If you received the wrong order or your order was damaged in transit please contact me as soon as possible at janey@janeymcgillphotography.com to arrange for a replacement. 

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